FAQ

Answers that get you shipping faster

Clear scope, short sprints, real outcomes — dashboards, integrations, and automations that actually land.

Avg first response

< 24h

Integrations shipped

15+

SLA options

Bronze / Silver / Gold

General

Delivery & Scope

Data & Integrations

Dashboards & Analytics

Automation & AI

Security & Compliance

BDI SaaS Portal

Pricing & Contracts

Support & Maintenance

Expert Implementation

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15+

Essential Terms

50+

Implementations

Countries

Answers that get you shipping faster

General

What is Business Intelligence (BI)?

Do we still need BI if we already have an ERP or CRM?

Can you integrate with our ERP/CRM?

Dashboards vs. traditional reports?

How long does a first sprint take?

Which dashboard tools do you support?

Delivery & Scope

What’s included in a v1 sprint?

How do you scope work?

What do you need from us to start?

How do you handle change requests?

Can we pause or split sprints?

Data & Integrations

What data sources can you connect?

Can you connect on-prem systems securely?

How often do you sync data?

What happens if a vendor changes their schema?

Who owns the data and models?

Dashboards & Analytics

How do you choose the right BI tool?

Can we reuse our existing reports?

Do dashboards work on mobile?

Can execs get scheduled digests?

How do you ensure one version of truth?

Automation & AI

What processes are best to automate first?

Do you build private AI assistants?

How do you control hallucinations?

Can we keep a human-in-the-loop?

How do you manage AI costs?

Security & Compliance

Where does the solution run?

How do you handle access control?

Do you keep backups and DR?

Can we run a security review or pentest?

Do you sign NDAs and DPAs?

BDI SaaS Portal

What is the BDI portal?

Can we bring SSO and manage users?

Do you provide audit logs?

Can we use a custom domain?

Is there a per-user fee?

Pricing & Contracts

How do you price projects?

What are the payment terms?

Do you work under an MSA?

Do you work with procurement/legal?

Can we start small and scale?

Support & Maintenance

How do we reach support?

What counts as a bug vs. change request?

What response times do SLAs include?

Do you provide training and handover?

How are upgrades handled?

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